Return, Refund & Cancellation Policy

Velvet Moth Books
Last Updated: October 23, 2026

At Velvet Moth Books, we want every order to be something worth getting lost in. If something isn't quite right, we're here to help.

Returns on Books & Merchandise

We accept returns on eligible individual books and merchandise within 14 days of delivery, provided that:

• Items are unused, unread, and in their original condition.

• Books are free of writing, highlighting, bent pages, or other customer-caused damage.

• Merchandise includes its original packaging and tags, where applicable.

• A return request is submitted within 14 days of delivery.

To request a return, email books@velvetmothbooks.com with your order number and the items you wish to return. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless required by law or the return is due to our error.

Curated Book Boxes & Surprise Selections

Our curated book boxes, including The Velvet Fling, The Velvet Obsession, and seasonal book advent calendars, are final sale for change-of-mind returns after delivery.

Because these boxes contain specially selected books and merchandise, we cannot accept returns simply because a customer dislikes a particular title, already owns a selected book, or changes their mind.

However, damaged, defective, incorrect, or unfulfilled orders remain eligible for applicable remedies under this policy and consumer protection laws.

Preorders & Cancellations

Some stories are worth waiting for! Our preorder program allows customers to reserve upcoming releases and specially curated seasonal collections before they're ready to ship.

Certain preorder products, including seasonal book boxes, may be sourced and assembled after orders are placed. Expected shipping timeframes will be displayed on the applicable product pages before checkout.

Preorders may be charged in full at checkout, as disclosed during purchase.

All preorders, including curated and seasonal book boxes, may be canceled at any time before shipment.

To request a cancellation, contact books@velvetmothbooks.com with your order number.

Orders that have already shipped cannot be canceled but may qualify for a return under the applicable terms of this policy.

Product Availability & Shipping Delays

Preordered products are subject to supplier availability.

If an item becomes unavailable, we will contact you regarding an appropriate alternative, revised fulfillment arrangement, or refund. Material substitutions will not be made without your consent.

If we cannot ship an order within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

Orders containing both in-stock and preorder items will ship together when all items are available, as explained in our Shipping Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, we ask that you contact us within 7 days of delivery, whenever possible.

Email books@velvetmothbooks.com with your order number, a description of the issue, and photographs if available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution. If a return is required because of our error or a qualifying defect, Velvet Moth Books will cover reasonable return shipping costs.

The requested 7-day reporting period does not limit any rights or remedies available under applicable law.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether it qualifies for a refund.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval, or sooner when required by law. Your bank or payment provider may require additional processing time.

Canceled preorders and unfulfilled orders will be refunded according to applicable legal requirements.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

Questions or Assistance?

We're happy to help! For returns, cancellations, refunds, or questions about your order, contact us at books@velvetmothbooks.com.